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Customer Care


Availability

Everyone of our garments is made one at a time, just for you! We only source and purchase material as orders are placed. As such, our micro-collections are very limited in their availability; generally 3-4 months at most. There are times where a fabric will no longer be produced or no longer be available. At that time, a garment using this fabric will no longer be available to purchase. If at any time a fabric for the garment you ordered becomes unavailable, you will be notified and an alternative fabric might be available to choose. If no alternative fabric is available or chosen by you, you may be able to instead purchase another garment or proceed with a full refund.

 

Pricing

All prices on the website and our other sales channels are in U.S. dollars (USD) and exclude taxes, customs, VAT, or shipping.

 

Shipping

Shipping within the continental US is FREE! For all other locales, please select the best shipping option. Shipping occurs during general business hours of 8:00 a.m. to 5:00 p.m. PST, Monday through Friday excluding national holidays. All shipments are via the United States Postal Service (USPS) and include a tracking number, which will be provided once your item has shipped.

 

Returns

We hope you'd never want to return your one-of-a-kind and hand made garment to us! But we know circumstances do arise. Please make sure to contact us no later than 10 days upon receipt of your item(s) in order to qualify for a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Refunds

Once your return is received, we will notify you by email of its receipt. Once the returned goods have been inspected and accepted for return, a refund in the full purchasing amount will be issued to the original purchase method within 5 business days. There may be additional processing time for your payment method service provider.

 

Privacy

All transactions through the website are carried out through the Shopify platform. We do not obtain sensitive information like credit card data. All other information is kept completely confidential and used only for processing your order. We do not sell information to third party entities. We may use your email address for direct marketing purposes.

 

Inquires

For general inquires, please direct them to: info@adelheidbergin.com

 

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